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# Products

# Products

The borrower conversation and the assistants around it, collecting the credit, assets, liabilities, employment, income and real estate owned that the Products dimension documents.

- Application document
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Generates the completed application document from everything the conversation collected, and takes the borrower's signature on it.
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- Assets
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Collects what the borrower holds — deposit and investment accounts, the institution each sits with, and the balance.
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- Co-borrower invitation
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Invites a co-borrower into the application and starts their own task set, which is the borrower's set plus the questions only they can answer.
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- Contact details
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Collects how to reach the borrower — telephone numbers by kind, and the electronic-mail address the application and its documents are sent to.
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- Correction
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Reopens a subject the borrower has already answered so an answer can be changed without restarting the application.
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- Credit
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Takes the borrower's consent to a credit enquiry, runs it, and brings the result back into the conversation so the liabilities it reports can be confirmed rather than typed.
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- Declarations
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Collects the declaration questions the application requires, and the follow-up detail wherever an answer needs one.
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- Demographic details
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Collects the regulated demographic questions, including the borrower's right to decline each of them.
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- Employment and income
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Collects employment and the income that comes from it — employer, role, dates, and the pay in the components a lender underwrites: base, overtime, bonus and commission.
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- Frequently-asked questions
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Answers a borrower's questions from a curated knowledge base rather than from the model's general knowledge, with the source behind each answer.
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- Gifts and grants
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Collects funds given to the borrower rather than held by them — the donor, the relationship, the amount, and whether the funds have arrived.
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- Liabilities
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Reviews the debts the credit enquiry reported, corrects them, and collects the ones it did not — the obligations that do not appear on a credit file.
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- Loan lookup
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Finds an existing application from what the borrower can remember, so a returning conversation resumes rather than restarts.
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- Military service
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Collects service history, which decides eligibility for the loan programmes that depend on it.
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- Mortgage details
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Collects the terms of the loan being applied for and of any mortgage already secured on a property the borrower owns — amount, purpose, occupancy and term.
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- Other income
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Collects income from every source that is neither employment nor a business the borrower owns — rental income, benefits, pensions, investments, support payments.
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- Personal identity
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Opens the application and collects who the borrower is — legal name, date of birth, taxpayer identifier, citizenship and marital status.
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- Preapproval letter
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Produces the preapproval letter from the priced application, and refreshes it when the price behind it moves.
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- Pricing
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Runs an actual price against the collected loan terms and explains the result in the conversation.
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- Rate estimate
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Gives a borrower an indicative rate from a short conversation, before any application exists.
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- Real estate owned
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Collects the properties the borrower already owns — address, value, how it is used, and what it earns or costs.
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- Residency
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Collects where the borrower lives now and where they lived before, with the dates, so the address history covers the required period without gaps.
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- Self-employment income
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Collects income from a business the borrower owns, including contract income reported on its own tax form.
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- Workspace assistant
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The assistant inside the internal workspace: answers a reviewer's questions about an application in progress and drafts the message going back to the borrower.
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