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# Contact scheduling solver

# Contact scheduling solver

Platform

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Holds how one deployed scheduling solver actually works — how it prioritises records, selects a contact point, respects capacity, assigns hours, rotates between contact points and labels score tiers — and extends it without inventing a parallel runtime.
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- **Used when**
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— When that solver is being extended, when someone needs the prioritisation and scheduling rules explained, or when a scheduled run is being operated.
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- **Loads first**
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- The solver skill, whose reference documents are the authority on the business rules.
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- The campaign-operation skill, when a run is being started or delivered.
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- **Returns**
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- Which path it took — build, explain, or operate.
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- The business rules relevant to the question: contact-point selection, scoring, capacity, hours, rotation and tiers.
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- For a build: architecture notes by layer, and what must stay unchanged.
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- For an explanation: the generated document, grounded in the reference rules.
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- For a run: the environment, the input contract, the execution identifiers and the verification evidence.
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- Any drift between the written rules and the code.
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## Others in Platform

- Audience selection
- Batch workflows
- Capability map
- Channel assembly
- Conversation management
- Conversation runtime
- Mail campaign operations
- Message assistant
- Rule editor
- Short links
- Solver services
- Template inventory