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# Loan lookup

# Loan lookup

Products

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Finds an existing application from what the borrower can remember, so a returning conversation resumes rather than restarts.
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- **Used when**
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— Whenever someone returns and the application they started is not obvious from their session.
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- **Collects**
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- Whatever identifies the application — an electronic-mail address, a reference, a property.
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- **Returns**
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- The matched application, and the task set resumed at the point it stopped.
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- **Evidence**
- `bot-lookup`

## Others in Products

- Application document
- Assets
- Co-borrower invitation
- Contact details
- Correction
- Credit
- Declarations
- Demographic details
- Employment and income
- Frequently-asked questions
- Gifts and grants
- Liabilities
- Military service
- Mortgage details
- Other income
- Personal identity
- Preapproval letter
- Pricing
- Rate estimate
- Real estate owned
- Residency
- Self-employment income
- Workspace assistant